Common legal questions from khusus4d players
Your account remains active. We don't close inactive accounts or charge dormancy fees. However, if you've forgotten your password, use the reset link on our login page. If you can't recover access, our support team can help verify your identity and restore it.
We retain your name, email, phone and transaction history for seven years after closure. This is a legal requirement for compliance. After seven years, we securely delete all personal records. You can request a copy of your data before deletion through support.
Yes. Contact our support team with your current account email and the change you want to make. Name changes require ID verification. Email changes are processed within 24 hours and a confirmation link is sent to your new email address.
Withdrawals usually arrive in 5–15 minutes. If yours hasn't arrived after an hour, check your wallet app first. If it's still missing, contact our support team with your withdrawal reference number. We'll investigate and re-send it or refund you within 24 hours.
Your name, email and phone are visible only in your account settings and to our support and compliance teams. We use this data to verify your identity before payouts, to contact you about account changes you initiate, and to comply with local law. We never share it with third parties.
Contact support and request permanent closure. We'll verify your identity, process any remaining balance to your registered payment method, and deactivate your account within 48 hours. Your data will be retained for seven years as outlined above.
Settled bets and confirmed transactions cannot be reversed. However, if you believe a technical error occurred — such as a duplicate charge or a balance error — contact support immediately with screenshots or your transaction ID. We investigate all errors within 48 hours.
